Will you keep my details private?

Q: Will you keep my details private?

A: Kitchequip.co.uk does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

I'm worried about using my card to pay on your website?

Q: I'm worried about using my card to pay on your website?

A: When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake

Why has the price change for a product I've I was looking at last week?

Q: Why has the price change for a product I've I was looking at last week?

A: All prices quoted by Kitchequip may be varied by it at any time to correspond with any variation in the prices or costs of materials, labour, fuel, transport and other overhead expenses which may occur at any time before delivery of the order to the customer is expected.

When will my order be delivered?

Q: When will my order be delivered?

A: All delivery times quoted are estimates and are given in good faith. Every effort will be made to effect prompt despatch but Kitchequip cannot be held responsible for any loss or damage resulting from delays and therefore no claim to Kitchequip will be accepted.

What warranty will come with the product I purchase?

Q: What warranty will come with the product I purchase?

A: All goods of the company's own manufacture are sold under and subject to the guarantee set out below and goods of other manufacturers (including proprietary articles of equipment
supplied with or incorporated in goods of the Company's manufacture) are sold subject to the
manufacturer's guarantee (if any) in so far as the Company is able to pass on to the benefit of the customer. Feel free to contact us on 01704 535577 or email sales@kitchequip.co.uk and we will be able to tell you.

I'm currently a customer of Kitchequip and usually am invoiced. What happens if I place an order online?

Q; I'm currently a customer of Kitchequip and usually am invoiced. What happens if I place an order online?

A: If you have a Kitchequip Credit Account with us you can still shop online. Simply at the checkout click the Credit Account Holder Invoice Me box and an Invoice will be sent to you in the usual manner. Please make sure you complete the Purchase Order Number, ordered by and delivery address boxes in full to aid us.

I'm going to order a product that will need to be installed. Can Kitchequip help me with this?

Q: I'm going to order a product that will need to be installed. Can Kitchequip help me with this?

A: We can recommend our sister company CSI to do this for you. We can arrange this or feel free to contact them directly on 0845 527 6777.
N.B: Kitchequip will undertake the installation of equipment supplied but reserves the right to
instruct or employ a sub-contractor of its choice for that purpose.
b) Installation of equipment supplied is not included in the quotation unless expressly stated therein.
c) Where goods or equipment supplied by Kitchequip have been installed by the Company the customer will be required to sign a completion or commissioning certificate confirming that the installation has been carried out to his satisfaction. If after the completion of the installation the customer shall refuse to sign such a certificate it shall be deemed that the installation has been carried out in a satisfactory manner.
d) The Company will not be responsible for faults resulting from the incorrect installation of
equipment by the customer or its representatives or agents. In such a case it is the customer's responsibility to commission and test the installation and to arrange at the customer's cost for any faults to be rectified.

I don't want the product that I ordered. Can I have a refund?

Q: I don't want the product that I ordered. Can I have a refund?

A: The customer has the right to cancel within seven working days for most goods, excluding bespoke items. This period runs from the day after the day of delivery for goods. All returns are subject to authorization by Kitchequip and the manufacturer. Any goods to be returned must be unused and still in the original packaging. Any goods not meeting these criteria will not be able to be returned. In all cases when an item is returned there will be a re-stocking charge (amount to be confirmed at time of return) and all returns must be done within twenty four hours of the delivery and will need written confirmation of the above points by the client. If any of these points are not met the item will not be able to be returned. You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched. There may however be a cancellation fee in some cases. This does not affect your statutory rights.
Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

How do I place an order online?

Q: How do I place an order online?

A: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Do I have to pay a delivery charge when placing my order online?

Q: Do I have to pay a delivery charge when placing my order online?

A: All online orders under £250.00 exc. VAT are subject to a carriage and packing charge of £12.95 exc. VAT
Online orders over £250.00 will be delivered free of delivery charge to Mainland UK and Northern Ireland. Any deliveries going to Highlands and Islands around the UK and Eire please contact us on 01704 535577 to arrange delivery and to inform you of the delivery charge.

Where will you deliver my product? Will the delivery drivers unpack my product and place into position?

Q: Where will you deliver my product? Will the delivery drivers unpack my product and place into position?

A: Extra services such as unpacking and positioning of products as well as disposal of the old unit may be available. If you are interested in this service on the product you are looking at please contact the sales office for details. Delivery as standard is curb side to a ground floor site. In most cases this will be between the hours of 8.30am and 6pm and will be on a normal working day (this does not include unpacking and positioning). Larger items may be delivered on a pallet and will need to be removed by site, dimensions shown for the products are for the unit itself and do not include packaging.

What methods of payments do Kitchequip accept?

Q: What methods of payments do Kitchequip accept?

A: We accept Visa, Delta, Visa Electron, MasterCard credit cards. Debit cards we accept Visa, Delta, Visa Electron, MasterCard and Solo.
Kitchequip do not accept cheques or postal orders, Euro cheques, cash in any currency, purchase orders, international wire transfers, direct debit or PayPal.

VAT on goods sold by Kitchequip.

Q: VAT on goods sold by Kitchequip.

A: VAT stands for value added tax, which is charged on goods sold by Kitchequip.co.uk within the European Union (EU). In accordance with the laws governing members of the EU, Kitchequip.co.uk is obliged to charge VAT on all orders delivered with the United Kingdom.
The Price displayed for goods sold by Kitchequip.co.uk are exclusive of UK VAT. However, your final price that you the customer pay will include 20% VAT.